Why you can never get your doctor to call you back
Like many AI companies automating work that humans currently do, Basata will eventually face a harder question about where the line is between augmenting workers and displacing them. For now, the founders say the administrative staff they work with aren't worried about that; they're more worried about drowning.
AI Summary
Basata, a healthcare startup founded by former Lyft executive Kaled Alhanafi and Medtronic cardiac device engineer Chetan Patel, is using AI to automate the administrative backlog that prevents patients from getting specialist appointments. Specialty practices receive hundreds or thousands of referrals processed manually by small teams, often via fax, creating delays that cause patients to be lost in the system rather than due to lack of doctors or medicines. The company aims to bridge the gap between primary care referrals and specialist scheduling, addressing a persistent healthcare problem that has attracted venture capital attention.